Jakarta: Airports Council International (ACI) World today revealed the winners of its world-renowned Airport Service Quality (ASQ) Awards.
The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.
This year, 140 awards have been won by 84 individual airports which is the largest ever number of recipients.
Winners from Indonesia include Depati Amir Airport (Pangkalpinang), RH Fisabilillah Airport (Bintan), Silangit Airport (Tapanuli), Husein Sastranegara Airport (Bandung), SM Badaruddin II Airport (Palembang), SS Kasim II Airport (Pekanbaru), Supadio Airport (Pontianak), Halim Perdanakusuma Airport (Jakarta), Makassar International Airport - Sultan Hasanuddin (Makassar), Sepinggan International Airport (Balikpapan), Bali International Airport - I Gusti Ngurah Rai (Denpasar), Soekarno-Hatta International Airport (Jakarta).
This year, Soekarno Hatta International Airport won the most improved category for the Asia-Pacific region.
“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” ACI World Director General Angela Gittens said in a press release issued on Friday, March 9, 2020.
“Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry," she stated.
The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September.
Cek Berita dan Artikel yang lain di Google News
FOLLOW US
Ikuti media sosial medcom.id dan dapatkan berbagai keuntungan
